With all the new physical address options in your database (home, work, other, etc.), there is no way to map incoming address data to these specific fields. When I import a file with this data, there is only one set of address fields available for mapping in your system. After exporting a list that I recently imported, I see that the address information I had in my file was added to the 'Other' address fields by default. We extensively use the address fields and other custom fields for information related to our donor gifts, merge this data into an email template, and send out our giving receipts through your system. With the recent changes, the merge fields available to add to the email templates only shows one set of address fields (no home, work, other options). When these available merge fields are added to an email template, the information in the 'Home' address fields is merged. So, there is no way to get my imported data into the merged templates (which was added to the 'Other' address fields) . We are also very frustrated as our donor receipts are backing up because of this problem, and this system change may cost us valuable donors due to us not being able to get out timely receipts. We, too, are exploring other email solutions applications, and unless this issue is resolved VERY QUICKLY, we will have no choice but to change email system vendors. It seems that there could potentially be a fairly easy fix if the UI allowed mapping of all the available address fields to the import datafile, and then ALL these fields are also available for merging into the email template...... Maybe all these fields could be made available to users.... maybe an enable setting??? I was on the phone with one of your representatives for an hour and a half last Friday, and am totally frustrated. I thought I had a potential temporary workaround by creating custom fields for my data. While I can get the information into the custom fields,... these custom fields are not available for merging into the template either!!! I submitted a case yesterday to document what is happening, but so far there has been no response to my case.... almost 24 hours ago. We are also deeply concerned about the extensive changes to your system without any warning!! Please help ASAP!
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