Originally signed up for the $20/mo for basic and $45 for plus back in March. There was never any indication that there were other pricing plans or that we would be charged additional if you exceed a certain amount of emails. I spoke with customer service to deactivate my account and she advised that we did get charged the $65 because we exceed 2500 customers but I'm positive we had below that amount. Even reviewing the receipts on the first month we were billed the $20, the following looks like they were going to charge $65 but looks like we were credited $20 being charged $45 for that month. However, our last campaign was sent in May so no other email addresses were added to our contacts. The pricing is extremely misleading as well as what tier you guys are currently using to charge people. What amazes me is that you don't have something in place to notify your customers that "hey you're nearing this amount of customers which will result in a higher price". It's absolutely ridiculous that you guys are charging us the additional $20 if we never exceeded the 2500- however many contacts for the next price hike. It's also absolutely ridiculous that back in February/March no other pricing plans were listed other than the $20 basic and $45 plus. For this I would have just went to. Terrible business practice. The least you can do is inform customers of prices being changed so they can adjust accordingly if neccessary.
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