Could you PLEASE ensure a more customer-oriented process for cancelling? I am cancelling a FREE individual work account only to reactivate that email through a PAID corporate account. I just can't have 2 emails associated. I'm not even leaving CC but yet am 40 minutes on hold because only the billing department (ie 1 person in a basement?) can do this for me. I will activate again immediately after cancelling so this should all be a 1 minute ordeal. I understand you're a busy and want to sell but the process you put people through is so aggravating and so obviously money-minded. There is such a thing as customer satisfaction being a competitive advantage. Also, I don't like not having control of my account info.
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