I cant reply using your link because i cant log in. My operating system is OS X El Capitan 10.11, does that have something to do with the issue I am having?
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I have the same problem. I have not been able to access my account from my macbook for nearly 3 mos. I have called and gone through the troubleshooting atleast 4 times. I've tried different browsers, cookies, etc. Please help. I feel like I am wasting money.
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