I have just started using Constant Contact and discovered this flaw in the system. Our nonprofit has a handful of donors (less than 100) who do not use email. Now we must design, maintain, and remember to use a separate system to include the “no email people” when we send postal mail campaigns. Disallowing contacts without email addresses does not maintain “constant contact” within your database and forces users to look outside your platform for a solution. This is a HUGE inconvenience and creates the risk of contacts/donors/customers falling through the cracks. There will always be a certain percentage of the population who won’t or can’t use email. This can be due to generational factors, financial limitations, lack of or shoddy internet access, or some kind of disability. Not providing access to these contacts via your communication platform is discriminatory and Constant Contact must create a way to include people without email because they’re important and necessary to YOUR customers’ success. Please fix this significant problem. Thanks.
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