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I depend on CC for email marketing, because your application is more flexible and does email marketing better than any CRM I've worked with. I would love to use CC for support follow-up surveys as well, but it's only going to be useful if I can integrate it back into my CRM. We don't have the discipline to manually create a survey each time, and it's pointless if the data is not collected and fed into a reporting engine. I submit to you that the lack of an API for Survey is probably costing you customers to Surveymonkey and Clicktools.
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