About Davina - membership listM-1120782027

I write again to please ask you to return the field that you used to have that allowed a list owner to dump in email addresses for removal. This process was SO simple and so easy and now, instead this is what I have to do: 1) Upload list to be removed. 2) Find account is locked down because the upload has triggered a list review - go through process of list review. 3) Create duplicate list to temporarily remove the people I don't want to mail this particular message to. 4) Call Constant Contact in order to remove them using the "add to list" function because, due to a bug in the system I cannot see the lines and check marks on the boxes (and, yes, I have tried different browsers, 3 to be precise). 5) Go through the painful process of explaining to a support rep why I am calling and then talk them through what I want done. 6) Then go through the even more painful process of removing the email addresses that I've just uploaded but without removing those that are already on a list, which involves deleting the list but keeping the contacts and then going to Advanced search to create a list of all those who are not on any list and removing them. All that, and an hour of wasted time just because there's no ability to dump in email addresses to remove anymore! ... View more

That does indeed seems to be the case.  It is difficult to tell when you allow people to manage their own subscriptions; but we have not come across any problems with people adding new accounts, or with our deactivation/removal of a subscriber.   However, we are changing the software this week to record the calls made to your API s we can manually check failed  transactions. ... View more

The error we see is when a subscriber is resubscribing (status="Do Not Mail" to status="Active"). I have not identified a time pattern. I tested the API manually at around 12.00PST today. Using identical code, 4 subscribers who had previously tried to resubscribe went through fine, one required two tries, one required 3 tries. I have also spent a few hours this afternoon (aftyer your reply) working on it, and can find no consistent pattern.  Below are example XML dumps.  To enable me to better see what is going on, I added the API response into custom field 1 for the dump, not sent to the API!.  As you will see, this time it took 2 tries. When the opt-in works, I get "204 No Content" as a response.  If it does not work, I see "400 bad request" The testing process I used this afternoon was to manually go onto CC, mark a subscriber as "Do Not Mail", and attempt to resubscribe thoguh the API.  First try required two attempts (screen refreshes). Went back onto CC, marked as "Do Not Mail".  Resubscribed - worked first time.  Repeated.  Worked first time.  Repeated.  Took 3 tries. <sigh> I also used the "get" command to get the subscriber details before and after the API call to see what was going on.....no smoking bullet! Interestingly, after I have successfully resubscribed a contact, I generally search for them in Constant Contact to recheck the status (although through the "get" indicates they are Active).  Sometimes they come up in CC as "Active"; sometimes as "Do Not Mail".  I just searched for a contact who was noted in the search screen as "Do Not Mail", clicked on the name for more information, where the contact was marked as "Active". Searched again: "Do Not Mail". Generally logging out and logging back in helps....wild thought, I assume your servers are in a cluster, could one node be out of synch somehow? Could this have something to do with the intermittent problem we are seeing? Below is a recent dump of the XML file.  To better problemsolve, in the custom field 1 (in the dump not sent to the API) I included the response. id           http://api.constantcontact.com/ws/customers/xxxx/contacts/xxxx xmlns        http://ws.constantcontact.com/ns/1.0/ Status       Do Not Mail EmailAddress xxxx@xxxx.com EmailType    HTML Name         xxxx FirstName    Paul MiddleName     LastName     xxxx JobTitle     CompanyName     HomePhone     WorkPhone     Addr1     Addr2     Addr3     City     StateCode     StateName     CountryCode     CountryName     PostalCode     SubPostalCode     Note            Member added from xxxx admin CustomField1    response: 400 Bad Request CustomField2     CustomField3     CustomField4     CustomField5     CustomField6     CustomField7     CustomField8     CustomField9     CustomField10     CustomField11     CustomField12     CustomField13     CustomField14     CustomField15     Confirmed       true InsertTime      2011-01-05T21:37:35.648Z LastUpdateTime  2012-04-28T01:41:05.589Z OptInSource     ACTION_BY_CONTACT ContactLists    ContactList    id    https://api.constantcontact.com/ws/customers/xxxx/lists/xxxx                 ContactList    id    https://api.constantcontact.com/ws/customers/xxxx/lists/xxxx id           http://api.constantcontact.com/ws/customers/xxxx/contacts/xxxx xmlns        http://ws.constantcontact.com/ns/1.0/ Status       Do Not Mail EmailAddress xxxx@xxxx.com EmailType    HTML Name         xxxx FirstName    Paul MiddleName     LastName     xxxx JobTitle     CompanyName     HomePhone     WorkPhone     Addr1     Addr2     Addr3     City     StateCode     StateName     CountryCode     CountryName     PostalCode     SubPostalCode     Note            Member added from xxxx admin CustomField1    response: 204 No Content CustomField2     CustomField3     CustomField4     CustomField5     CustomField6     CustomField7     CustomField8     CustomField9     CustomField10     CustomField11     CustomField12     CustomField13     CustomField14     CustomField15     Confirmed         true InsertTime        2011-01-05T21:37:35.648Z LastUpdateTime    2012-04-28T01:41:05.589Z OptInSource       ACTION_BY_CONTACT ContactLists      ContactList    id    https://api.constantcontact.com/ws/customers/xxxx/lists/xxxx                   ContactList    id    https://api.constantcontact.com/ws/customers/xxxx/lists/xxxx As I said, I can code things on my side to capture any 400 errors and simply resubmit the same information mutliple times, but it seems like a bit of a kluge. ... View more