We recently set up an automated welcome email through Constant Contact, to send to contacts who sign up to our mailing list through the website via our Unbounce contact form.
The contacts were being fed through to our mailing list through an API with Zapier but the email was not triggering, so I reached out to Constant Contact's customer service team via chat box to resolve this. They set up a new automated email and assured me the issue was resolved. I checked the campaign again and it still hadn’t sent to any contacts, even though they were still being added to the mailing list. I reached out to customer service again and they set up another list and assured me the issue was resolved. However, whoever set up this list configured it to send to EVERYONE IN OUR MAILING LIST rather than new sign ups. The welcome list sent to more than 7,000 contacts before we noticed it, most of which have been subscribed for years (and some who had even unsubscribed before). This was obviously a huge mistake on Constant Contact's part and they have done nothing to offer a resolution; I have sent two emails to legal and received nothing back. Our campaigns list is full of test campaigns, none of which do what were intended.
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