FYI for any others who experience this - my solution was to actually "send" out the email including the live survey link to myself and some colleagues to take and test the live survey, and to confirm that responses were received. Then copy that final email and resend it to my intended email list.   Thank you for the timely reply!   ... View more

Good morning - I am having this same issue with survey test/live link. I must have the old CC interface because the screenshot shown and instructions described above to get a short URL - which apparently solved the problem for someone else - are not what I view. I looked in the code of my survey email and the link in my email appears to be the live link, ends with "start."  But when I save and send a preview email out to my Outlook or Yahoo addresses, the test link is embedded instead and no responses are recorded. I've tried inserting the live link via the add Survey/Poll link, I've added the live link via copy/paste into my email, and have tried checking the link in the code to see if it is in indeed the live link. This is delaying my project and I also fear that a past project apparently preformed the same way. I have used CC for a long time and usually had no issues like this occur.  ... View more