I called support today to ask if our organization could get a refund if we closed the account for the prepayment amount - and I was told that the answer is no. That does not seem like a fair or reasonable policy, and it was certainly not made clear - or not made clearly enough - when we were renewing. I understand if you have to remove the prepayment discount and thus the organization does not receive 100% of the money left, but to say that the organization is not able to get any of it back does not seem like a sensible business practice. Why should we have to pay for a service we no longer want to use if we close the account?
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