In recognition of Martin Luther King Day, our Support Centers will be open with limited hours on Monday (1/18) from 10AM ET to 6PM ET. Visit our Help Center to see all of the ways you can find answers to your questions.
Thanks for your response Shannon. I traced through my application and it seems the ACTION_BY_CUSTOMER is in fact set as the Opt-In property for all new users created. This leads me to wonder why the emails went out in the first place. I tried to reproduce this issue on a test Constant Contact account, however I was unable to. When users were created or updated, an email did not get sent. On a related note, I did use the Constant Contact visitor UI (visitor.constantcontact.com.a/manage/... ) to update a user's list settings in my test account, and an email with the same subject and body as the ones that were emailed "accidentally" went out: Subject = New Interests... Body = We have recorded your changed interest preferences in our database... In the emails that I received when I manually changed List properties through the UI above, I received emails noting which Lists I now belonged to (expected behaviour). In the case of the emails that went out because of API calls, the emails all had No Interests as the display of lists. What would trigger a "No Interests" email to go out? The users that got these accidental emails were all set to be members of a particular list, and when I view their properties, I see that they were ADDED BY "Contact" and they do belong to the list the API added them to (they are also shown as being added on the date I ran the application, Aug 3). I am trying to provide you with all information I have so I can understand how to correct the problem. Understandably, I am weary of running the application sync again on live data until I understand why those emails went out. Perhaps the information I provided above will give you that AHA moment? Thanks, Yoav
... View more
Hey, I have written an asp.net app to sync users from my CMS to a Constant Contact list (this is for a client of mine with 10k contacts). When I ran my sync, which both adds and removes users from a list, I got a very strange occurance: an email went out (not sure how many) automatically with the following message: "We have recorded your changed interest preferences in our database. Please review your changes below: No Interests If these changes are not correct, please select the link at the bottom of this email to return to our Subscription Center and make the appropriate adjustments. In the future, the emails we send to you will reflect these changes. " The strange this is when I ran tests prior to running my sync, on a test account, no emails were sent out (this is the same code used on the live site). So 3 questions: 1) Is there a setting where I can disable these auto emails? 2) Did this occur because I was updating the account with ACTION_BY_CLIENT? If I make all changes with ACTION_BY_CUSTOMER this will be avoided? 3) why did this not occur on my test account but did occur on my live account? Thanks very much, Yoav
... View more