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About JeannineA

JeannineA
Frequent Participant
since ‎10-03-2012
‎07-01-2021
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Re: Won't load a PDF into Library

by in Get Help
‎01-10-2019 10:38 AM
‎01-10-2019 10:38 AM
Hi Aaron,   Wow! Thank you for your help! Flattening the layers worked! There weren't many, and the document was small enough to begin with that I hadn't even considered them. But there must have been something in one of them that wasn't being read properly. Perhaps the trademark (TM) symbol?   Anyway, thank you! I really appreciate it! The PDF is now in our Library.  All the best! ... View more

Re: Won't load a PDF into Library

by in Get Help
‎01-09-2019 12:11 PM
‎01-09-2019 12:11 PM
Hello,   I am experiencing the same issue today when trying to upload a PDF into the Library. Its file size is 2.6MB.   From my Mac, I tried using both Safari (my default browser) and Chrome with no luck.  From a PC in the office, I also tried Chrome again, as well as Microsoft Edge. It gets 'stuck' in the same spot and will not upload the PDF.  ... View more
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