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I am having the same issue - but without success. I have tried all the suggestions and your system does not recognize the .XLS file generated from Excel. It also will not recognize the same file saved as a .CSV file. This is the same with Firefox or Safari. I have gone through the Chat room and tried a variety of things and had no success. I use Excel 2008 for MAC. I have never had an issue with this software opening or saving any Excel fomatted files. I have an real issue paying for a service that does not work. Now what?
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