I feel it necessary to note, the "chat with us" option at no point in my process produced an actual chat with assistance, which I find quite misrepresented. Given that other platforms offer an immediate live chat, rather than a link to another page, I would request that you rename that to something more accurate. I sought that chat in an attempt to fix an email "bouncing as Suspended" for an account I know to be accurate. I've emailed Constant Contact requesting that they remedy the problem, but it seems a highly, highly inefficient system, particularly pending the number of accounts that may be unnecessarily bouncing and thereby missed entirely.
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