Our apologies for this situation. I found your account and do see that a credit was posted earlier today. You'll see this as an Account Balance in your account:
I can also confirm that a follow-up email was sent to the verified Billing email address on file for your account as well. Please feel free to call 855-229-5506, Monday - Friday, 7:00 AM - 9:00 PM ET if you have any further questions.
... View more