Hello @TerryC66848. Have you been able to work in your account successfully since reaching out to us. If not, we can assist with general troubleshooting and you may be running into some connectivity issues when trying to access the site. Let’s start with some basic connectivity troubleshooting. There are a number of elements that can affect website connectivity and accessibility on an individual basis.
If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.
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