I agree completely. The changes make it less user friendly.
I Have been using them for almost 8 years and was so happy. No customer support on weekends and no email is just stupid. NO email? From an email based marketing company ? I have been double billed for a year now and no one will respond. I used to have two accounts, they closed one yet I am being billed and for two and my database in the closed account is missing also, yet each month the money is taken on my credit card. I have been with them for years but is looking pretty good right now.
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