We have protocol of what to do with a customer on a bounce list based on a the type of bounce. For instance if someone bounced and the reason was "Other", we have them on a 3 strikes we remove protocal.
I downloaded my bounce report earlier this week. And in checking out your new engagement activity, I happen to spot check one of my guys that bounced, Alwen Chen , bounce type is disignated as Other. Upon reading the Engagement feed i see that on 10-10-13 12:17pm email blast was sent, at 10-10-13 12:17pm Email was Not Delivered, then 10-10-13 12:18pm email was Opened.
Keep in mind, I typically check the bounce reports a week after sending to ensure it is the most up to date accurate report. I acutally downloaded this report THIS WEEK (short of a month later when originally sent) and Alwen Chen is STILL on my bounce report, even though through engagement activity, i see that it was OPENED a Miniute after the email was sent.
Long story short, had this been Alwen's 3rd strike, I would have DELETED A CONTACT THAT IS READING MY EMAIL THE SAME DAY I AM SENDING THE EMAIL, PER YOUR BOUNCE REPORT.
It is highly suggested that you find a way to have the bounce report updated and remove those who open emails, in this case opened the email 1 min later. Yes, I could go to each individual contact and verify engagement activity, but as you can imagine that will be extremely time consuming.
I have attached a screen shot of my contacts Engagement Feed. Keep in mind he is on my bounce list, when it clearly shows that he OPENDED my email.
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