Thank you for sharing this feedback with us here in the Community! I'm sorry to hear you feel this way about creating a template in your account. The good news is we have Support available by phone who can help walk you through these steps. We also have a design team that can help you save time and effort by creating a template for you at a one time fee. As for the billing on your account, deleting these unwanted contacts will automatically update your billing to the correct contact level. If you have any further questions on your pricing, please call into our Billing Support directly. One of these agents can find the answers you need.
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