I'm importing a list of multiple email contacts from an Excel file. The contacts signed up in-store for a special promotional event and gave us permission to email them now. They previously unsubscribed to one of our emails in the past... but we now have written permission to email them. How do I see which contacts are being rejected when I import a list because they previous unsubscribed? And how do I tell Constant Contact to remove them from the unsubscribed list and allow them to be emailed again? There needs to be some way for me (the business) to re-activate unsubscribed emails instead of having to contact the customer and make them re-submit their email online... having to contact the customer and forcing them to perform a process in order to allow them to receive email from us might be considered a hassle to some. Our first priority to our customer is for them to have an easy and pleasant experience with us. They should simply be able to tell us that we can email them again and let us do all the work to make it happen! Making the customer work for what they want is very poor customer service!!!
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