When someone unsubscribes, we look at their history to try and gage if the unsubscribe was accidental or on purpose. We find quite a few of our contacts do not intend to unsubscribe. If their history indicates to us they have not intended to unsubscribe, we sent them a personal email to find out if they did, indeed intend to unsubscribe. Now we can't do that and will likely lose some of these contacts.
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