Hi Carol, I'm working on this right now and here's what I'm doing. I wait about 3 weeks after an email goes out. I go to reports and click on Opens. I select all those names and put them into a list called Opens 2016. I do this with each email I send out (you might want to segment them by your list names so you don't mix them all into one list) and over the period of 6 months I've gotten a pretty good number in my Opens list. I did the same thing with Did Not Opens so I have a list of those folks as well. Today I turn on the opt in confirmation feature that Constant Contact offers and sent out a confirmation email to the Did Not Opens to allow those folks one last chance to opt in and receive my emails. If they don't, I will delete them.   That being said, remember that someone might not open a few emails and then come back but my list is as old as Constant Contact and really needed a good cleaning from a financial standpoint and I want to make sure my readers really want my news since we are paying by the number of emails addresses, it's important to cull your list once every few years in my opinion. ... View more

Adobe Creative Cloud is the affordably monthly membership that gives you access to the entire Adobe family of products. I use Photoshop for almost everything but vector work which is done in Illustrator. I've used so many of their products over the years, it's like having the right tools for the job. There's Student and Teacher discounts but even at the full $50 a month, it's more than affordable for the incredible number of programs that are always up to date. ... View more

Thanks for replying Hannah, and I do have to say this is what we've heard for literally years and I can totally understand Kevin's frustration as I shared it as well. I thought all companies couldn't tell you if someone opened an email or not because I had only worked with Constant Contact from the beginning. It wasn't until I worked on some other clients accounts with other companies and found out how easy it was to get that report and cannot fathom why CC wouldn't have implemented this earlier except that it would affect their bottom line.   Unfortunately after many years, I gave up and moved over to a company that had better reporting and responses than "later this year".   While I have many good things to say about Constant Contact and still send people your way if they are beginners, I don't know that I would return even if you did get that feature in after all this time. ... View more

What's interesting is in the beginning days of email with America Online, you could tell if your mail was read or not. Wonder how they did it. ... View more

I've had to work with other email marketing companies for my clients that have the report. I just happen to like all the features of Constant Contact best. How do they do it? ... View more

I have been asking for this reporting feature since CC started and given the same "create a new list from opens" but oh by the way, we track with a 1 pixel image and if they don't load images we can't tell so you might lose some important customers.   Please...especially in this economy give us a report feature that everyone has been asking for since.......forever... ... View more