Thanks for reaching out in the Community! I'm happy to help.
In order to use the Outlook Add-On, there are a few system requirements:
Microsoft Windows 7, 8, or 10
Outlook Version 2010, 2013, or 2016
If you have met the above system requirements, please call in to our support team and we can get you in touch with our team that handles issues with the Outlook Add-On.
Have a great day!
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