About SteveB

Check your template. Some have a white background image but will have a different background color underneath. If the email program you are using does not support BG images (such as Outlook 2007+), the BG color will display instead. This could be the source of blue background. You can check this in the "Global Colors and Fonts" section of the email editor. If you see a "Use no image" option, click it and see what happens (just don't save your changes unless you like the outcome). - Steve ... View more

Having 13 extra pixels is not a big deal. You don't, however, want to go over 600 by much more. If you do, your readers may need to use a horizontal scroll bar to see your content. Chances are, there is something in your email causing the template to stretch a little bit. Images within the body can do this as can long URLs used as link text. A less common reason is preformatted text with absolute settings or margins. If your email has columns, check their widths in the style sheet. Be sure your images do not exceed the widths and be sure to factor in any padding as well. ... View more

You can widen the email template by changing some values on the style sheet. I don't recommend this because not everyone has the same size screen. Even 600 pixels may be too wide for some mobile device users. Also, keep in mind many people use preview panes or web based programs that do not allow an email to be opened it a new window. These people may have to scroll horizontally to read your message. You should test it out before making any changes. ... View more

CC does not allow attachments. You can, however, link to the file and your readers can download or print it. ... View more

Hi Sally. Emails sent by Constant Contact cannot contain attachments. It is best to host the files online (your website, file hosting service etc) and link to them. You can upload PDF files to your account (Library tab) and easily create links to them when creating your email. - Steve ... View more

Hi Tony. You got that message because you are still in the images section of the library. Look just under the "Home" and "Email Marketing" tabs. You should see two links: "Images" and "Documents". When you click the documents link, you will be able to upload PDFs. If you are not seeing those links, try pressing F5 to refresh your page. - Steve ... View more

On 7/19, CC added the ability to store PDF files as well as images. The standard library can hold 5 images and 5 PDFs. Upgraded libraries (MyLibrary Plus, formerly "Premium Image Hosting") provide 50 MB of storage overall. When in the "Library" tab, click the Documents link to access the PDF storage. Click the aptly named Images link for image storage. - Steve ... View more

Hi Shannon. I just finished commenting on a similar question from 7/22. Here is what I wrote: It's important to know how opens are recorded. A small, clear image is inserted into your email when it is sent. Whenever this image loads, it is tracked and reported. This means anyone who receives the text version of your email or does not load the image will not be found among your opens (a lot of mobile devices are still used that do not support images). If you remove all "unopens", you will be eliminating these people. As for seeing a contact's open history, you can view it in the contact's details. In the Contacts tab, search for the contact in question and click on the email address when the search results appear. In the left column, click "Email History". The history goes back 90 days. There is not a way to export this history for all contacts. Finally, if you want a list of confirmed opens, you can view the opens for each email and click "Save as List". You can either create a new list or add them to an existing list. Additionally, Equihab is right: if you are just over, over even approaching, the next contact level, you should clean up a little bit. Remove any bounces that are non-existent or undeliverable. Just be careful with the "unopens" since they may still be readers. -Steve ... View more

Hello Liana. You may want to start by reducing your image. Many spam filters will not allow emails with large images (or many images with little text) through to the inbox. Even if your image was perfectly displayed in your email, there is a good chance many of your readers will never receive it or will receive the text version instead. If you need the image that large, make a smaller version for your email and link to the larger one - Steve ... View more

While some people may find it inconvenient to host a file online, it is actually the better way to go. Attachments would open up a whole new can of worms from a deliverability perspective. Many spam filters have limits on attached file sizes. Those that exceed the limit are discarded or the email itself is sent to the junk folder. Of course, this is trivial compared to virus threats via attachments. It is much safer for you and your readers to link to a file instead of attaching one. -Steve ... View more