Hi Shannon. I just finished commenting on a similar question from 7/22. Here is what I wrote: It's important to know how opens are recorded. A small, clear image is inserted into your email when it is sent. Whenever this image loads, it is tracked and reported. This means anyone who receives the text version of your email or does not load the image will not be found among your opens (a lot of mobile devices are still used that do not support images). If you remove all "unopens", you will be eliminating these people. As for seeing a contact's open history, you can view it in the contact's details. In the Contacts tab, search for the contact in question and click on the email address when the search results appear. In the left column, click "Email History". The history goes back 90 days. There is not a way to export this history for all contacts. Finally, if you want a list of confirmed opens, you can view the opens for each email and click "Save as List". You can either create a new list or add them to an existing list. Additionally, Equihab is right: if you are just over, over even approaching, the next contact level, you should clean up a little bit. Remove any bounces that are non-existent or undeliverable. Just be careful with the "unopens" since they may still be readers. -Steve
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