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About SteveB
SteveB
Regular Advisor
since
11-01-2008
06-22-2015
169
Posts
31
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0
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11-12-2010
12:06 PM
Preview your email and right click on the image (control+click for a Mac). If using IE, choose "Properties", FF choose "View Image Info". A window will open and display the properties. Typically, a good size header image for your email is 600 x120.
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11-12-2010
11:45 AM
21 Kudos
I'm not sure why the editor does not support the em dash, but I did find a way around it. I can't guarantee it works with every email program, but I have not seen it fail. Try pasting this in code (not the text) where you want the em dash to appear: <span style="letter-spacing: -2px;">----</span>
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10-06-2010
07:14 PM
Check your template. Some have a white background image but will have a different background color underneath. If the email program you are using does not support BG images (such as Outlook 2007+), the BG color will display instead. This could be the source of blue background. You can check this in the "Global Colors and Fonts" section of the email editor. If you see a "Use no image" option, click it and see what happens (just don't save your changes unless you like the outcome). - Steve
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09-29-2010
07:09 PM
Hi Kim. If you are familiar with HTML, you can use character codes define the letter. For example, à would need to be entered as &224;. Alternately, you can use a special key combination to enter special characters such as accented letters, trademark/copyright symbols, alternate currency symbols etc. What character are you trying to use? Is it uppercase/lowercase and is the accent lean toward the left of right?
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09-27-2010
07:52 PM
Having 13 extra pixels is not a big deal. You don't, however, want to go over 600 by much more. If you do, your readers may need to use a horizontal scroll bar to see your content. Chances are, there is something in your email causing the template to stretch a little bit. Images within the body can do this as can long URLs used as link text. A less common reason is preformatted text with absolute settings or margins. If your email has columns, check their widths in the style sheet. Be sure your images do not exceed the widths and be sure to factor in any padding as well.
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09-24-2010
12:02 PM
1 Kudo
The en dash (short hyphen) can just be added as Procrastinator said. If you want to use the em dash (long hyphen), the editor will convert it to an en dash because it is not a supported character. I have found only one way to add en em dash to CC emails. Just go into the HTML code and add the following where you want it to appear: <span style="letter-spacing: -2px;">----</span> The negative value in the letter-spacing closes the space between characters. I'm not sure why, but it takes four en dashes to equal one em dash. If you use less, it will display as an em dash. Hope this helps - Steve
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09-21-2010
06:58 PM
You can widen the email template by changing some values on the style sheet. I don't recommend this because not everyone has the same size screen. Even 600 pixels may be too wide for some mobile device users. Also, keep in mind many people use preview panes or web based programs that do not allow an email to be opened it a new window. These people may have to scroll horizontally to read your message. You should test it out before making any changes.
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09-16-2010
06:59 PM
CC does not allow attachments. You can, however, link to the file and your readers can download or print it.
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09-13-2010
07:36 PM
That info is not available to users but CC Support will be able to give you dates and times.
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09-03-2010
11:47 AM
A column's width is defined by CSS. You can change the width of each column by editing the style sheet directly (see FAQ 2248 for directions). The height of a block will vary depending on its content; the more you add, the larger it gets.
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09-02-2010
07:52 PM
Check out Constant Contact's "Solution Provider" program. Not only can you create emails for your clients, you can get a free account and a revenue share from CC! http://www.constantcontact.com/partners/solution-providers.jsp
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08-16-2010
07:59 PM
Hi Sally. Emails sent by Constant Contact cannot contain attachments. It is best to host the files online (your website, file hosting service etc) and link to them. You can upload PDF files to your account (Library tab) and easily create links to them when creating your email. - Steve
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07-30-2010
12:06 PM
When archiving an email, it should not be automatically added to the archive homepage. That would mean the internal email title, which may mean nothing to your readers, would automatically display and there would be no description. Doing it manually only takes a minute and the end result is better. Also, there may be cases where you want an email archived but not available via the homepage. - Steve
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07-29-2010
07:54 PM
To do this, you need to add the code to custom fields. Since a complete tag in one field will not work, you must break it down into a few fields. For example: custom field one: <a href="http:// custom field two: www.website.etc">< custom field three: /a> Put it all together in your code (no spaces between fields) so it appears as one complete tag. Give this a try. If it does not work, send me an email (via my profile) and I will help you out - Steve.
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07-28-2010
07:05 PM
Hi Patricia. Although your archived emails are hosted by CC, you can still get them to appear as part of your website. There is an HTML tag called iframe that will display a document within your web page. Depending on how you set the attributes, it can look seamless. You can learn more about it here: http://www.w3schools.com/tags/tag_iframe.asp If your main concern is your readers navigating away from your site, you can just code the links to open in a new window. To do this, just add the following to your link: target="_blank" -Steve
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07-26-2010
07:23 PM
Hi Tony. You got that message because you are still in the images section of the library. Look just under the "Home" and "Email Marketing" tabs. You should see two links: "Images" and "Documents". When you click the documents link, you will be able to upload PDFs. If you are not seeing those links, try pressing F5 to refresh your page. - Steve
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07-23-2010
06:56 PM
On 7/19, CC added the ability to store PDF files as well as images. The standard library can hold 5 images and 5 PDFs. Upgraded libraries (MyLibrary Plus, formerly "Premium Image Hosting") provide 50 MB of storage overall. When in the "Library" tab, click the Documents link to access the PDF storage. Click the aptly named Images link for image storage. - Steve
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07-22-2010
08:02 PM
Hi Shannon. I just finished commenting on a similar question from 7/22. Here is what I wrote: It's important to know how opens are recorded. A small, clear image is inserted into your email when it is sent. Whenever this image loads, it is tracked and reported. This means anyone who receives the text version of your email or does not load the image will not be found among your opens (a lot of mobile devices are still used that do not support images). If you remove all "unopens", you will be eliminating these people. As for seeing a contact's open history, you can view it in the contact's details. In the Contacts tab, search for the contact in question and click on the email address when the search results appear. In the left column, click "Email History". The history goes back 90 days. There is not a way to export this history for all contacts. Finally, if you want a list of confirmed opens, you can view the opens for each email and click "Save as List". You can either create a new list or add them to an existing list. Additionally, Equihab is right: if you are just over, over even approaching, the next contact level, you should clean up a little bit. Remove any bounces that are non-existent or undeliverable. Just be careful with the "unopens" since they may still be readers. -Steve
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07-14-2010
08:02 PM
Hello Liana. You may want to start by reducing your image. Many spam filters will not allow emails with large images (or many images with little text) through to the inbox. Even if your image was perfectly displayed in your email, there is a good chance many of your readers will never receive it or will receive the text version instead. If you need the image that large, make a smaller version for your email and link to the larger one - Steve
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07-14-2010
07:54 PM
Other documents cannot be imported and used as emails. You can, however, use your own HTML code. Publisher documents can be saved as HTML and you can use that code (it may, however, need to be cleaned up first). See FAQs 2730 and 2795 for information on this subject. -Steve
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07-08-2010
07:43 PM
Hi Paul. The URL you provided is for a web page, not an image. A web page cannot be inserted into your email. You can link to it, of course, but it cannot be displayed in the email itself. The best way to achieve something close to a slide show in an email is by using an animated GIF and that is only effective when done properly. By properly, I mean: ~ resizing your image to something reasonable and uniform ~ keep the physical file size relatively low ~ do not use more than five images You can also link the full slide show to the animated GIF. I hope this is helpful. -Steve
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07-06-2010
08:47 PM
Hi Nicole. Are you looking for a database to use as a contact list? If so, be aware that third party lists are not permitted in Constant Contact. For ideas on building a contact list, check out the Hints & Tips section of the Learning Center: http://www.constantcontact.com/learning-center/hints-tips/em/building.jsp
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06-22-2010
07:56 PM
While some people may find it inconvenient to host a file online, it is actually the better way to go. Attachments would open up a whole new can of worms from a deliverability perspective. Many spam filters have limits on attached file sizes. Those that exceed the limit are discarded or the email itself is sent to the junk folder. Of course, this is trivial compared to virus threats via attachments. It is much safer for you and your readers to link to a file instead of attaching one. -Steve
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06-21-2010
07:46 PM
Just send a list of the addresses you want removed to CC support:; support@constantcontact.com. Be sure none of the addresses are currently set as a billing, contact or reply address. -Steve
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06-15-2010
07:51 PM
I'm a little confused over the problem you are having. The WYSIWYG editor uses HTML, not XHTML. If you are editing the HTML directly, be aware not all HTML tags are supported (form tags, for example). The code view window has an update button you can use to see your changes before you save the block. If you are using a custom template with your own XHTML, you can also preview your work before saving the email. Remember, the Advanced Editor means advanced as in skill level, not features. -Steve
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