It's easy to run a segmentation to pull all contacts who haven't opened an email in the last year, but my question is which contacts is it looking at? For instance, I upload new contacts every month and have done for years. So If I've just uploaded new contacts for December 2018, will these be included in this segmentation? How I see this segmentation working is if it says "contact hasn't opened any email in the last year and they have received them all" ie. they are a contact I've had for more than one year. Obviously a contact who has just been added in December hasn't had the opportunity to open a full year's worth of emails. Hope this makes sense!
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