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In recognition of Martin Luther King Day, our Support Centers will be open with limited hours on Monday (1/20) from 10AM ET to 6PM ET. Visit our Help Center to see all of the ways you can find answers to your questions.
My husband is in the hospital recovering from major surgery this week, so i dobn't have time to dig back through the lists or respond to this. A simple answer to my question would have been appreciated: what counts as an "open" and how are those determined? One of my volunteers said an isp or host (I'm not tech savvy and don't know all the terminology) forwarding an email to another inbox -- such as gmail fwding to my iMail, where I open and read all email -- may count as an open. Is that the case? If so, probably half the opens are forwards. Im just wondering what the numbers really mean and how you are reading the information. Thank you.
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My little nonprofit has very high "open" rates, according to CC's reports. But lo and behold, in the report on my latest email, I see that one of my email addresses and my husband's email address are both marked in the CC report as having "opened" the email. But neither of us did. Whoa. Needless to say, I wonder what's up with that, and how many of the other supposedly "open" addresses actually did open the email. Does anyone know anything about this?
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