Hello,
This is not a happy email.
You guys have let me down big-time.
I have been a user for years and I have recruited new customers for you.
I always said I would stand by you because you were one of the oldest email marketing companies.
The problems started with the auto-responders, because the interface is so bad, and apparently you don't care because a year later nothing about them is better.
The real problem is that I need to be able to have separate lists that don't cross welcome emails, and you do not even have the ability for me to keep my list separate from each other so they can sign up separately, receive separate welcome letters and autoresponders.
And even if I try to make your system work for me, it's absurd what I have to go through to get it to work.
The dashboard interface is terrible. The autoresponder interface sucks. And these are the core, basic part of your business.
Apparently you are busy developing other parts of your business and you have lost sight of the key basics.
And I want you to know that this is the reason I will be switching email marketing providers in the new year and taking my referrals with me.
I'm really disappointed because I recruited for you guys for years. And I am going straight to my sight right now to take that badge down.
Apparently I have made a mistake in thinking that sticking with the oldest and most established business in the niche was the best thing to do.
Not sure what else to say, except that this is not how I was hoping to spend my time in the new year.
Christina Katz
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