Unsuspending my account first is not acceptable. Then I would have to pay more money to obtain a discount and have the added hassle of putting it back in suspension. By calling Billing I was able to add $27 for six months that included my 10% discount and keep my account suspended. And what they told me in billing was that the new program goofed. Technically I should be able to add more money online to a suspended account because that feature was not eliminated...there simply isn't a way to access it. So I suggest that you ask your IT tech people to remedy this situation soon.
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