@Timothy_G Please confirm the refund will be made via my credit card that I registered before? If not, please state clearly. Also, what communication channel I can use for having the updates on the refund? Can I still access to this forum after my account closed? As you never provide a direct contact for clients. ... View more

Meanwhile, in case I have no answer hear from your end before my subscription terminated (30 Sept 2019), which channel I can communicate with?  I am an overseas client and a direct email address is definately a must for me.   I foresee no instant feedback will be made to address my refund issue - though it is named as "Constant Contact". ... View more

Once again - my subscribed plan is on a pre-pay basis, the charge of US$1215 made on 26 August 2019 is about the period from 31 August 2019 onwards for 6 months.  My plan will be ended effective 30 Sept 2019, so I assume refund of US$1012.50 (5 months subscription) should be made.   Please address my question asap.  That's very annoyed for having no direct contact with billing team. ... View more

My credit card was charged US$1215 on Sept, I need to have a clear answer what particular it is.  My account was confirmed to end by 30 Sept 2019 and I see no reason I have been charged with this amount.  Please clarify immediately and please let the billing team to proceed the refund if this is overcharged that I believe so. ... View more

Please address my question: my credit card was debited on 26 Aug 2019. I need to know that amount is being covered which particular period. If that amount is covered beyond my termination date, I should have a refund. Your billing team has replied me an email but no concrete answer to be provided, it’s just a waste of time. ... View more

I have sent my message out several days.  Please let the right person to get back to me.  I just want to have an exact date for my last billing made and ensure no more transaction to be made by your team. It's been hanged around for so long to terminate one service without direct contact with your billing team - which is a bit beyond a standard service shall be provided to public.   Please address my enquiry as shown previously.   ... View more

I have been contacted via billing team (Laura Constant Contact’s Billing Department) for the termination application.  I acknowledged the effective date is 30 September 2019.   Since I had received a payment receipt amounted to  on 26 August 2019.  Please advise this is the payment for which particular period covered.  Meanwhile please let me know the last payment being charged through my credit card for my record. ... View more

I have been contacted via billing team (Laura Constant Contact’s Billing Department) for the termination application.  I acknowledged the effective date is 30 September 2019.   Since I had received a payment receipt amounted to on 26 August 2019.  Please advise this is the payment for which particular period covered.  Meanwhile please let me know the last payment being charged through my credit card for my record. ... View more

Yes please let the billing team to reach me out via my billing email. Thank you. ... View more

I would like to cancel my account. Please provide instruction on how I can proceed.  Please let the billing team to contact via my billing email address as I am an overseas client that is having difficulty on live chat as of time zone difference.  Thank you. ... View more