Once again - my subscribed plan is on a pre-pay basis, the charge of US$1215 made on 26 August 2019 is about the period from 31 August 2019 onwards for 6 months. My plan will be ended effective 30 Sept 2019, so I assume refund of US$1012.50 (5 months subscription) should be made. Please address my question asap. That's very annoyed for having no direct contact with billing team.
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