Hi @RoxanneH7 and @SethN561,
Thank you for reaching out in the Community!
We apologize for your experience trying to get in touch with support yesterday. We had a site issue and our phone lines were not working. That would have also prevented you from using our chat function. Everything has been resolved now and you should be able to reach us at any of our support options. Please see this page for support contact information and hours of availability. You can also get information on site and system status at any time by going to our status web page here.
Please let us know if you have any further issues!
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