About SusanL737

UPDATE (June 10, 2015) -- It appears that the CC technical staff have indeed managed to resolve the problems that were preventing us from uploading our contacts list for the past 2 days. I just successfully uploaded the same Excel spreadsheet of names and email addresses that we were unable to import, and I did so without having made any changes to its contents. Here's hoping that no similar problems are introduced again through subsequent code updates. ... View more

UPDATE: Looking around at other recent posts here, I see that another CC user was advised to downsize the list of contacts they were trying to import to somewhere between 200 and 500. I started the time-consuming process of breaking down our list of over 14,700 entries into smaller files in an attempt to import our new list in installments. I was able to import a list of 200 entries, and then a list of 350, followed by a list of 400 -- but importing a list of the next 420 entries failed, as did my subsequent attempt to import just 400 again.   That workaround is not effective, in addition to which we would have to squander a huge amount of time in dividing our entire list into more than 70 lists of 200 entries. ... View more

Hi, Hannah_M. Our Excel spreadsheet file is just a newly generated version of a database list that we have uploaded before without problems. The file format is .XLSX, and contains 14,742 people's names and email addresses, some of which do contain single quotation marks as apostrophes. We should not have to delete the single quotation marks, especially given that removing them from email addresses would make those addresses invalid.   I tried splitting the one large file into smaller files of 5,000 or less, but importing from the first of those files has also failed. Just as before, the failure message offers no details at all regarding the reason for the failure. Your system must have logs that record these errors. Why can't your failure message cite the quantity and nature of the problems causing the import to fail?   Someone at ConstantContact obviously changed something in the code or settings of your importing process. I would strongly suggest that you try comparing the current code and settings to archived system backups so that you can find the problematic changes and correct or remove them. Seeing the repeated pop-ups promoting upcoming improvements in your import process, I am reminded of the old adage: "If it ain't broke, don't fix it." ... View more