Ryan, Thanks for the reply. I think I'm following you a little bit, but I'm not really sure. For instance the ACTION_BY_CONTACT and ACTION_BY_CUSTOMER must be something in the API? I don't have anything to do with the API; I just know that our web developer used the API to help create our sign-up page. I'm simply the marketing manager for the company, who's helping to put the loyalty program together, and who uses CC for all of our e-newsletters. And I thought that CC would be a good collection point for our registrations, since we wanted to market to them through emails. I understand the essence of the 403 error, and kind of wondered what would happen, as I knew that if you tried to sign up (again) for enewesletters, and were already in there, flags were triggered, etc. It sounds like of convoluted to have to delete people from lists, and add them back in. The hope was to develop a simple system that was automated, so that I didn't have to monitor it -- we're hoping the Loyalty program takes off, but it's certainly not the only thing I have to take care of day-to-day -- it's really not feasible for me to delete and add people back in on a regular basis, and keep the flow of messaging constant. I know there will be times that I'm unable to 'monitor' it. I'm wondering if our best solution might be to pick up a different enewsletter provider, for just our Loyalty program customers. I don't really want to do that, because we've had CC for several years, but it would certainly be a way to keep them separate from everybody else, and it wouldn't make a difference if they were already in our CC database. Our developer got the API to work, to where they're put in their own 'Loyalty' list -- but I had no idea I wouldn't really be able to market to them in a somewhat automated way once they were in there. We both assumed we'd be able to use an autoresponder function, just to them, pretty easily. Guess we didn't do enough homework. <drat> Becky
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