Some of the new reports are great, but I'd like to see you take it one step farther and provide some trending reports on activities. For example, I'd love to be able to identify people who do (or don't do) things over time e.g. people who always open emails, but never click through. I could tag them and follow up with targeted emails to re-engage them. It would be nice to be able to select which emails (or which mailing list) to include in trending reports also. I get different responses to our monthly newsletters than I do to one-off announcements, and I expect different results, so I'd want to be able to compare apples to apples. Or people who have had email bounce for the last n number of emails. I do this manually now. Email is too unreliable to assume that just because it bounced on this email the address is invalid. I look at their history and if the address has been undeliverable or doesn't exist for several months only then do I remove it. Thanks!
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