Thank you for reaching out to the Community! Are you able to log into the account under the current Account Owner's credentials? All changes in the account have to be made under the Account Owner's profile. Once you are logged in you can follow the steps listed in this article from our Help Center. However if you are unable to login as the current Account Owner, please call in to our Support Center. One of our Support agents can take the necessary steps to help update your account information. Here is a link to the best hours and number to reach out Support.
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