I Have no clue where to provide feedback to you folks so I am doing it here. I have been very disappointed and feel I cannot trust your bounce email system. Several weeks ago, I had 2 friends report that they did not get an email about a sale we were advertising. I went to the email list and found they were suspended. the representative fixed it and they are receiving emails now. I sent an email earlier today and found that you had classified my email as bounced and suspended.
My understanding is that after 2 bounces you no longer send to that email address. This is eliminating customers from my email list without my permission and hurting my potential sales. Your bounce list obviously cannot be trusted based on the past 2 examples - therefore what right do you have to suspend someone and not send. the representative today indicated that the email is not removed from my list but no email is sent to that address. What's the difference other than I am paying for email addresses you are not sending emails to. She also indicated that if I know the email is good they would reinstate it. How would I know this unless someone comes to me and complains they are not receiving the email. I have over 5000 active users on my list minus the ones you have unilaterally suspended.
VERY DISAPPOINTING!
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