I Have no clue where to provide feedback to you folks so I am doing it here. I have been very disappointed and feel I cannot trust your bounce email system. Several weeks ago, I had 2 friends report that they did not get an email about a sale we were advertising. I went to the email list and found they were suspended. the representative fixed it and they are receiving emails now. I sent an email earlier today and found that you had classified my email as bounced and suspended.
My understanding is that after 2 bounces you no longer send to that email address. This is eliminating customers from my email list without my permission and hurting my potential sales. Your bounce list obviously cannot be trusted based on the past 2 examples - therefore what right do you have to suspend someone and not send. the representative today indicated that the email is not removed from my list but no email is sent to that address. What's the difference other than I am paying for email addresses you are not sending emails to. She also indicated that if I know the email is good they would reinstate it. How would I know this unless someone comes to me and complains they are not receiving the email. I have over 5000 active users on my list minus the ones you have unilaterally suspended.
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I add new contacts from a paper sign up sheet that the contact fills out at our sales. Sometimes the email address is difficult to read or I make a typo. When I send a new email, I go to the bounce list and check the last few bounces to determine if it may just be a spelling error. This happens quite often and I remove that contact and add the correct spelling. It is extremely cumbersome to do it with the new format. I do not know if a bounce has been a contact for years or a few days. An option to sort by date instead of alphabetically would solve the issue. Also the back button from the bounce list after you choose a name goes all the way back to something else and not the bounce list I had posted. Finally, you should be able to make these options a default when you go to the screen rather than having to click through options every time to set it the way I want. I would appreciate a response and course of action.
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