Recently we have been informed that some contacts are not receiving our weekly update email. This is weird as we have been using this program for a few years and have never had this happen. I send a weekly update out to the same group of contacts every week. It says all were sent successfully. However, customers have called asking where it was and they did not receive it, not even in their spam folders. Some of our in house employees get the update as well and none of us receive it either. I checked Constant Contact Help and they say to reach out to our contacts and ask them to contact their ISP. Not too fond of that idea as that creates work for our contacts. Also, why would this happen out of the blue after many, many succesful weeks of emails?? Plus we aren't even sure which contacts are not receiving, because some confirmed they did receive as usual. They all list as successfully sent. I'm going to continue to test things to see if I can get it to work, but any help or tips would be greatly appreciated.
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