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Hi, I have had a look through the support pages and a lot of google searches and I can not find a definite answer to my question so I thought I would ask on here. This morning I sent our company GDPR "opt in" email using the Constant Contact Template. Some of our customers have have opted in, some have unsubscribed but 95% of them have not opened the email yet. What is the correct way to deal with contacts who do not open the email? All contacts on our mailing list's have been added over the last few years either through the newsletter signup (enter email address and click sign up) on our websites or when they register on our websites. thanks Dan
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Hi Caitlin, many thanks for the reply. I have had a chance to play with the new editor today and I really like it, Ill make some new templates using the new editor. Thanks for adding the navigation bar back to the top of the page, this seems to have solved my issues. Many thanks for the support, 10 out of 10. thanks Dan
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Hi, the last update has made the site a nightmare to use. 1. We have a few templates that we use for most of our mailings, these templates only work with the old editor. Not to much of an issue as we can make some new templates. Its kind of annoying as we paid to have the original template made and wont be able to use it. 2. When using the new editor you seem to have forgotten, moved or missed a way back to the Campaigns page. I know I can click the back button on my browser but normally just just pops up a message saying do you want to leave this page, OK or Cancel. On the old editor once work had been saved I could just click the Campaigns button at the top of the page. 3. How do I access my image library now? On the old editor I could just click Library at the top of the page and have full access and control of my image library. Now with the new editor I can add images but that it, no options to put images into folders like the old editor. At the moment all I can do is save my work, exit constant contact (cant just go back, see above) , log back in, open an old email with the old editor and click the Library link at the top of the page. Not the most practical of solutions. Is there an easier way to get to the image library from the new editor? thanks Dan
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