We have a very senior board member who continually gets unsubscribed because she forwards our emails to her friends. Those people unknowingly click unsubscribe thinking that will take THEM off the list, but it takes HER off the list. I just called in to your customer service number to ask how to at least get the "Forward to a Friend" option in the footer, only to learn that it was removed for the version we are using and being revamped because of problems. On top of that, the young man that I spoke to was not at all friendly or professional in the way he answered my questions. His ultimate answer when I asked when the new feature would be rolled out was "No idea."
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