I am writing to complain about the poor rollout and sketchy communication surrounding the unfortunately named "New Experience" and - principally - the proposed deletion of emails older than two and a half years. Whose idea was this?? Amazingly, the deletion info was not even spelled out in one of your emails about the "New Experience." Instead, it was mentioned casually in a cheery little video that you had to click on, watch, and pay attention to. Startled, I wrote to Customer Support inquiring about this planned deletion - "What if I don't want that to happen? How do I save my emails?" The response offered instructions on "mak[ing] new copies of the campaigns, and those new ones will be brought over [to the new interface]." So this has to be done email by email by email. For me, that's seven years of emails that I want and need to save because they're part of my business records. One of the reasons for my staying with Constant Contact these ten years is that my business emails WERE archived in one place. Did anyone at Constant Contact consider alternatives? Such as moving all emails over and then asking customers to cull? What is the plan for future deletions by Constant Contact? Is that happening on a monthly basis? Weekly? Will customers be notified before deletions occur, or will a deletion schedule be emailed to customers? This idea is a colossal #FAIL. I'm hoping that Constant Contact will speak up about this and explain the whys and wherefores, rather than planning this stealth campaign that I find anti-business and anti-customer.
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