I appreciate you coming to the Community with this. I do apologize for the long wait times and I am happy to pass your feedback to the appropriate department for review. While there are some instances where we require you to call in for support I did want to take the time to highlight our chat and twitter support. They are monitored during normal business hours and the turnaround might be quicker. Of course, you can always post in the Community as well with any issue you might have and we will do our best to assist you.
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