Long time constant contact customer here. Your prices raises were two fold for us recently. I understand the need to raise prices for increased services, or just periodically to stay profitable. That said, it would be minimal to let the customer know this is happening. 1. Price was raised as we crossed a customer number threshold. This is understandable but it would be easy for you to let us know when this is crossed. We are small and a 50% price increase is substantial to us. 2. You raised the price of our plan $5/month. Again, we did not recieve any notification of this. You are a company that sends our millions of emails a day. Is it even a question as to whether you should send an email or two letting people know this. No. This should be standard practice. But instead, you put it on the customer to call and get an explanation. We can't even email you about this and you prohibit discussing billing over chat. What a joke. The fortunate thing is, there are many other companies who do what you do.
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