I appreciate your response. I added the other Constant Contact IP addresses with the thought they are variable, but if they're static, I can just whitelist the one our account is on. I can't seem to find the answer to whether CC uses fixed IP addresses. I'll send an inquiry to the email@example.com address next. I really need my campaigns to get through - having a zero percent open rate for an important email this week is unacceptable. Again, I appreciate your response, and I hope you'll share any other suggestions you might have about addressing this issue. Tim
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Here's an update. My campaign went out using Constant Contact's 22.214.171.124 address. I just spoke with a Google support rep, and he confirmed that seven anti-spam vendors currently have that Constant Contact IP address blacklisted as a spammer. Apparently, that's why my campaign immediately got flagged as spam - the people I sent that email to will never see it unless they manually check their spam folders.
As an interim solution, I manually added all 61 of the Constant Contact IP addresses to our domain's whitelist. Here's a link to the list of the Constant Contact IP addresses in case you'd like to whitelist them for your domains: https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5287-what-should-i-do-if-my-contact-s-isp-or-spam-filter-is-blocking-constant-contact-mail
The universal fix will only happen when Constant Contact contacts the various anti-spam vendors and convinces them to remove the spammer flag from that IP address. Here's the blacklist link: http://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a126.96.36.199&run=toolpage.
So, bottomline: If you're seeing your campaign opening stats drop significantly, check the email headers for the Constant Contact IP address, then check it for blacklisting. I hope this helps other Constant Contact customers and the Constant Contact team dedicated to staying off these lists.
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Good morning. I sent an announcement out Friday to our internal team, nearly all with the same domain name. Only one person opened the mail, and he had to fish it out of his spam folder to do so. Both of the previews from that campaign that I sent to myself went directly to my spam folder, too. The "spam check" returned a "litle to no risk" analysis. I usually get far higher open percentages from this group. The campaign isn't being blocked, but if it went directly to everyone's spam folders, that's a big concern. Our email service is via Google, and my private email address for the preview is a gmail account. I clicked "not spam" for both instances of the campaign, but I'm hoping you can help me address this problem before I send similar annoucements to much larger list. Thanks, Tim Elliott
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