Actually, this is written by KathyY's IT guy:
This was much better, MUCH BETTER before the changes, as was everything else about the routine handling of contacts.
I need that opt-out reason for the utility that updates our internal database with a code that represents a future mail status - with nothing, I just mark them as "don't email through Constant Contact", but way too often it has said things like "This was a gift for my elderly mother and she's passed away." in which case I would handle it as a deceased customer.
I do a 2-way update between our systems and your system the first of every month. It used to take about an hour to an hour and a half, but now it takes 2 hours plus and we get less information than we had before and you've actually got.
And I'll be damned if I'm going to start doing it several times a week on the back end of every email.
I've just signed up for the test drive program in hopes that I can effect this change.
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