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I am sorry to hear of the trouble you are having! We haven't heard of any importing issues recently so I would be happy to look at the specifics of your account. Can you let me know more about what is happening? Are you seeing errors when you import? What changes are you having to make to get the file to import into the account?
I am not able to offer a refund for this type of problem but if you would like to talk about this more please feel free to call our billing team. They handle all billing related matters!
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