Your list review concept is fine . Your implementation blows! It sucks!
Someone who uses your service should really look at your process rather than an employee who doesn't understand how this tool is used by those of us who pay your bills.
Some pretty simple ideas:
Tell people there is a list review. Tell us what it is and what you have to do to avoid it. I've had at least one account and more with CC for about 5 years and I had no idea there was such an animal. When someone signs up for an account make them acknowledge this beast and what they are in for!
If you are going to throw an account into review don't you think you could tell them? I spent about 1.5 hours at 1 am trying to complete a proof that I promised to send out to my client "before I went to sleep." You guys locked down my account and I couldn't get a proof... I know because I tried. Bounce me to a landing page and say I'm screwed and why. Send up a pop-up telling me to go to bed and call you in the morning when normal people work. Why are there no communications? You have a million pages on this site. One more can't hurt??
When in review, allow proofs to be sent to the test email. Limit the number of emails, but why can't I work on an email that can't be sent out until you unlock it? This defies logic and don't blame the programming... I will laugh in your face!
72 hour roll out? Clearly CC must be a non-profit organization? Hey let's make it a 3 week roll out I'm sure that is even safer. You want to send out a random sampling in the first 24 hours, fine. But then have metrics which allows the rest to go out based on the sampling. I had 3000 go out as a sample and one spam. I'm pretty sure that's close to All-Star calibre. So you picked the random names, do you think after the first 24 hours the rest of my list is going to explode? Why am I bitching? Well I am sending out an October newsletter 10/28... 72 hours later (when you are ready to release the last of the hostages.... I mean emais) and my October newsletter is now in November. I don't really need any help from CC in looking stupid. Likewise, neither do my clients.
Once again, I understand your concept to protect yourself against spammers, but without any communications you are impeding those of us who use and recommend your services. Your policies are designed to treat all accounts equal, like idiots and not the professionals that we are. Implement communications and metrics programming (yeah it's an extra day of programming... sorry) to allow the honest hard working emarketers and good citizen companies to make a living.
I could go on. But I'm getting writing cramps and I've made a dozen programming suggestions over the years to you guys and never heard a word not saw anything implemented. My next life I want to come back as one of your programmers, they must have the easiest life ever! :-) Ok, that was mean, but kind of funny.
Want to discuss: **Removed By Moderator**
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