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I've used Autoresponder for years. I've spent quite a few hours over the last few days trying to understand how to use the new Automated Email Series. The instructions just didn't seem to make sense. Eureka! I think that I just figured out that actually there are two different types of Auto Email Series. One is a series based upon starting with just using a List. In this case there is no Trigger Email. The other is a series based upon having a Trigger Email and then the user's action. The difference is how you set up the first step of the series and how it flows into the rest. Can anyone confirm that I am correct? If this is correct, CC should document this and drive people to choose between two documents. They could also do a side-by-side comparison.
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I have been using Autoresponder series for years. Now, CC has substituted Automated Email Series that work differently. How do you set up the new Automated Email Series to work like Autoresponder? Fundamentally, I just want it to send a series of emails to each person that is added to a list. The problem is that it may not work. For instance, will it work if I do the following: Create a series. Set the Trigger of the Trigger Email to "A Contact Joins a List" Attach the series to a new blank list (I believe that I have to do this even though I have an existing list of contacts that is constantly added to). Let's call this the "Series List" Activate the Series Add contacts from an existing list to the Series List. My assumption is that the series will now send the Trigger Email to all contacts of the Series List. Further, my assumption is that the series will send all additional emails to all contacts irrespective of their action on the Trigger Email. This is necessary to make it function like the Autoresponder. Then, to add new contacts to the Series List a) do it manually or b) use the Click Segmentation to add them. My assumption is that when new contacts are added to the Series List, that the full set of emails will be sent to all new contacts irrespective of their action. Is the above correct? Is there a more direct way to do this?
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