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Constant Contact wants to help you succeed! We’re celebrating our professional service programs on the Constant Contact Community this month and you have a chance to try one of the services for free! Learn more.
Someone's decision to compile all our survey emails under a 2013 folder is ridiculous and will cause us to look at other systems now. Why are we being forced to thumb through years of emails to update our survey invites when we had a system that worked pretty well before someone's genius idea of hiding a 2016 email in a 2013 folder.
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We had a customer loudly complain that they wanted to be removed from our email list (and somehow missed the unsubscribe button). I went in to try and unsubscribe them and could not find where to do so. I had to call tech support who informed me I needed to 1st remove them from permission before I could unsubscribe them. Why not allow a simple unsubscribe as part of the options on their address? Why add so many steps? To take it a step further, why not add Unsubscribe to the choices of lists any customer has, so it can easily be done en masse?
Thank you and Happy Holidays!
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