LifeStyleRx Case # 26969688 We sent an email to our membership and we had about 50% open rate and it was important that our members viewed this email. I looked at ways of re sending the email to contacts who had not opened the email. I followed the video tutorial and re send FAQ instructions on how to do this. I generated the report as instructed and created a new list and named it August resend. I then clicked send for that list. We quickly had feedback from our membership from those who had previously received and opened the email. This has caused mass confusion as they think this is new information, and it is the same email. The email was specifically only sent to this new list and the prompts clearly stated it would just go to this list - of 1763. However, it has sent to many people who had opened it and we think many more than the 1763 listed and possibly all our contacts. We immediately called constant contact to see if there is anything that can be do. We were helped by Joe Planz, however little actual ability to help. We are now facing a barrage of calls from upset and confused members . Please can you explain what happened to prevent this repeating, and what you can do to help rectify the situation. Please respond to Sam Reid at firstname.lastname@example.org Thank you.
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