It is obvious the "developers" who get all the feedback from users, but rarely implement any of it, never have to take campaign results to a boss or client to justify having a job or continuing a contract. In their little millennial minds, 50 days is an eternity of data -- it's like, seven weekend parties, man. If the boss wants quarterly results or, God forbid, annual results to see if open rates are tracking up or down, you'll invest two full days doing nothing more than opening old campaigns, and manually entering the number sent, number opened, number of clicks into a spreadsheet. Then, wait until he wants to know which email list had the best open rates and click throughs so more money can be spent targeting that group. Guess what? He's SOL because it's not possible with Constant Consternation's reporting functions. Under the "new experience" email addresses that bounce back as "undeliverable" are immediately suspended. No further emails go out to those addresses -- yet, you're still billed for the contacts. However, in the past, we would delete "undeliverable" email addresses and be bombarded with inquiries as to why people suddenly stopped getting their newsletters. I guess, in some instances, an out-of-office bounce equates to an invalid email address. In order to tell our advertisers how many people click on their banners, we have to open every single email and then search for the link to see the number of clicks that were registered. More needless, time consuming claptrap from America's favorite email service. Years ago I proposed developing a Premium level plan where companies like ours can pay for better reporting. Of course, "the developers" have been mulling that over for six years now.
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Our firm has two different Constant Contact accounts for two different publications. I have noticed some weirdness with Social Share and wondered if anyone could explain it. In one account, when setting up a Social Share message, a link to the newsletter is included. In the other account, the link is omitted. I am assuming the link is added when posted to social media outlets, but wondered why one was visible and the other is not. In one account, the newsletter masthead is loaded as an image option. In the other account, we have to upload the logo every single day. In one account, there are sometimes four separate scheduled posts. In the other account, there are three. Because we publish a daily newsletter, we delete all the other blocks anyway. Is there a way to have just one box to schedule. We don't want to forget to the delete the extra boxes and wind up making multiple posts and confusing readers as to which is the most current newsletter. Can we control the image library? The images automatically populated are downright silly and have nothing to do with the theme or content of the newsletters. Because we want to brand our publications, we will always use the logo or masthead. Finally, can the subject line be standardized? We will alway use our tagline and never "Check this out," or "Have you seen this?" which are the standard messages automatically populated in the box. Thanks for any help!
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