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About ChuckS303
ChuckS303
Occasional Advisor
since
03-06-2015
08-05-2015
15
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1
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08-05-2015
01:10 PM
I would also appreciate an update as it seems the .NET SDK does not fully support the Constant Contact API, as also observed in this post. With our concurrence, our client made a decision to integrate their application with Constant Contact under the assumption the .NET SDK fully supported the CC API. It wasn't until we were well into development that incomplete feature implementations were encountered, and requests to have them completed are now several months old with no resolution.
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08-05-2015
01:02 PM
Any updates? We're finding the repeated download of all events to be a significant hindrance to performance.
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08-05-2015
12:59 PM
We are still trying to resolve how we can reliably know when an event's updated_date gets modified. Can you provide some guidance?
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05-12-2015
06:32 PM
We are trying to retrieve all registrants for an event but have hit the default limit of 50. The .NET SDK provides no means to override this. We will try to modify our copy of the SDK in the interest of time, but wanted to let you know the ConstantContact.GetAllRegistrants method is not implemented correctly.
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05-12-2015
10:44 AM
We are frequently needing to get a list of events to process in our application, and the users only care about future events or events that completed recently. The API requires that we download a growing list of 300+ events from 2010 on in order to get the 10-20 events the users want to work with. Can an optional filter be added to the get-events API method to limit the list to events with start dates later than a specified date?
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04-08-2015
12:40 PM
We're monitoring the updated_date field on event records in CC to determine whether we need to update records in our internal database with values from the CC event. We've noticed that the updated_date value is not updated when the event status is changed (old or new UI). Also, it doesn't appear that saving event settings in the old UI changes the updated_date field unless at least one of the setting values is modified (but the new UI does cause the updated_date field to change when clicking Finish button even if no settings are changed). Shouldn't changing the event status or re-saving the event record always cause the updated_date field value to be reset? If not, which user actions can we rely on for updating the updated_date field?
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04-03-2015
07:16 AM
1 Kudo
Ok - any updates you can provide would be appreciated. Note that the Registrant Sections serialization doesn't appear to be implemented, either. We are unable to retrieve custom fields like BUSINESS_COMPANY or BUSINESS_JOB_TITLE through the .NET API wrapper. The Registrant.Sections collection property is always null.
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04-01-2015
05:09 PM
Hi Shannon, Thanks for the update. I see the duplicates on the home page (https://ui.constantcontact.com/rnavmap/distui/home) as well as the Campaigns page (https://ui.constantcontact.com/rnavmap/distui/campaigns). This is in the new UI, not the old, so I don't have an EventSpots tab anymore. When hovering over the links for the same duplicated event, the guid id parameter of the event link URL varies between links even though the event name is the same and even though there is only one event record based on the API tester. I'll send account info per your suggestion so you can look at the actual data (all of it is test data) along with a screenshot. See the event with name "Apr 11, 2015 Duplicate Test 2" as an example. The guid id parameter in the link URLs doesn't seem to be the EventSpot ID (which isn't a guid), so I'm guessing it ties to another record to which the EventSpot record is linked. Does the UI now pair events with email campains or some other type of "container" record to package email campaigns with events? If so, this pairing seems to be what is getting duplicated (i.e., one EventSpot record gets a new campaign[?] pair or parent when it is updated through the API, leaving previously linked campaign[?] records orphaned). I don't think altering the values makes any difference in the behavior we've seen. Simply retrieving a single event and then updating it without changing any values has generated these apparent duplicates. Chuck
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04-01-2015
09:08 AM
Thank you for the update. Can you provide an approximate timeline for when these changes will be completed?
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04-01-2015
09:07 AM
Checking in - can you provide any updates on the status of this issue? Thanks
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03-25-2015
04:45 PM
We're trying to retrieve guest information through the Registrant object using v2 API and EventSpotService.GetRegistrant method of the .NET SDK. We've confirmed that the API GET call for a specified Registrant is providing the data for the guests using the API tester, but none of the guest data is available on the serialized Registrant object. For example, the collection of Guest objects (GuestSections property) for a registrant is null even though the Guest Count for that registrant is 1 or more. Also, and probably related: The Guest object only has GuestId and GuestsInfo string properties, which doesn't reflect the structure of the API result which has guest names and custom fields as a collection. The Guest Count on a Registrant retrieved using GetRegistrant is 0 even when that count is 1 or more for the same registrant retrieved using EventSpotService.GetAllRegistrants. Are the Registrant and Guest object implementations in the .NET SDK correct?
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03-25-2015
04:16 PM
Hi Shannon, We are encountering this issue while using existing event objects retrieved as follows (referring to .NET SDK EventSpotService methods): 1. Call GetAllEventSpots to get collection of events, then filter collection by those with start dates meeting a cutoff date (X days ago). 2. Use the IDs from the filtered events collection to create a new collection of IndividualEvent (CC event) objects by calling GetEventSpot for each event ID. We need the full event record so we can access the UpdateDate field for purposes of synchronization. [Feature request... add UpdateDate to GetAllEventSpots results as well as some query parameters to limit the results ] Then, for each event in that collection... 3. Check whether we have an event record in our database with a 'CCEventID' value matching the IndividualEvent.Id. When no event record exists in our database... 4. Create a new event record in our database and record the IndividualEvent.Id value as 'CCEventID' in that record for future synchronizations. 5. Update the IndividualEvent (retrieved using GetEventSpot from step 2) using PutEventSpot so that we update its UpdateDate value to reflect the date/time of the current synchronization. No changes are made to the IndividualEvent before calling PutEventSpot. (We've also taken the path of waiting until a later sync to update the UpdateDate, but the end result is the same.) No call to PostEventSpot is made during this process, yet it results in a second event of the same name displayed in our My Campaigns list in the CC UI. In our most recent test to reproduce this issue, we created an event that had and Id value of: a07eareeuvn59f1d9db (observed on IndividualEvent object during debugging). The CC Id value recorded in the event record in our database was: a07eareeuvn59f1d9db The CC Id value for that event shown in the API tester's GET method is: a07eareeuvn59f1d9db (call made after sync completed) If a true duplicate CC event was created with a new Id value, we would see a companion duplicate event record in our database upon subsequent synchronizations, but no such duplicates are occurring. So in summary we appear to be working with the event object pulled from CC, updating it, and sending it back without changing the ID, yet this process results in a duplicate of the event appearing (and only one of the duplicate links works; the other causes the error page to appear). Please let me know if there is any other information I can provide. Thanks, Chuck
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03-24-2015
06:09 PM
We have two-way synchronization between CC events and our database, the event records for which have several fields that overlap - and sync - with their corresponding CC event. The CC event and our event are linked by storing the CC event Id value in our event records. We sync in both directions, creating CC events from our events and vice versa depending on within which application the event is initially created. The event sync works fine overall, but we've observed that when updating a CC event based on changes to the event record in our database, the CC event appears duplicated in the My Campains list in the CC UI. Only one of the duplicates has a view link that works and has its values updated correctly from the sync process. Navigating to other duplicates causes the CC error page to appear. Also, the one event link that works shows the event status as DRAFT when the event is actually ACTIVE (as verified in both the Event record page in CC and the API tester). Yet, there will be a duplicate of that event that has a status of ACTIVE but the link causes the CC error page to appear. I've checked the events list that's pulled from the get-all-events API method and there are no duplicates appearing in that list. So what is causing the duplicates to appear in the My Campaigns list? We are using the v2 API to sync and currently updating the following CC event fields for new and existing CC event records: Name (only set for newly created events) Title StartDate (** Note that CC allows setting time on 5-minute increments but API requires 15-min increments) EndDate TimeZoneId Location Type Contact.Name Contact.OrganizationName IsVirtualEvent OnlineMeeting.Url (set if virtual event only) Contact.PhoneNumber (set if virtual event only) We recently changed the sync so that it didn't alter the Name property for an existing event, but that didn't seem to help.
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03-24-2015
01:25 PM
Thanks for the information. Once the AttendanceStatus property was added to the Registrant class we were able to correctly determine attendance status.
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03-20-2015
04:59 PM
If users mark registrants as Attended or Not Attended in the campaign UI, the status for those registrants (in the "registration_status" field) is still REGISTERED when retrieving a registrants collection via the API. The API documents refer to an attendance status field with values of ATTENDED and NOT_ATTENDED, but no such field is accessible through the .NET SDK for v2 API. How can we determine whether a registrant has attended using the API?
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